Customer care, service and satisfaction is the first priority of www.catmodels.com. We are endeavoring to make Caterpillar model collecting and shopping – easy as. We pride ourselves on the promptness of despatch and the care we take to pack your order to ensure the models arrive in mint condition.
If you have any pre-purchase or delivery enquiries, please do not hesitate to email us at [email protected]
TO PURCHASE: Order and Pay
Via our Secure Website
1. ORDER… Your order can be adjusted any time while you are “window shopping” or looking for something in particular. Just click on the Shopping Cart at the top of the screen. You can search by Category or by Scale.
2. SIGN IN… If you are a member then it is easy to log-in as this account will store your details. Don’t worry, all of your details will be secure and private – meaning we will not give or sell your details to anyone.
3. ADDRESS…Be ready with your invoicing and delivery address as well as your contact phone number, and for the recipient of the parcel, if it is not your own.
You will be required to sign to accept delivery. If a signature cannot be obtained, a card will be left informing you of how to collect your goods during normal business hours. The delivery service will then hold the parcel for the maximum time whereupon it will be returned to us as “unclaimed” – at your cost. The freight charge from the original despatch is non-refundable plus further freight charges will apply if we are required to re-despatch.
4. PAYMENT…Be ready with your either your PayPal account details or you can pay via eWay with your Visa, Mastercard or Bankcard. We no longer accept bank transfer or phone payment.
www.catmodels.com uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by CatModels.com or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by CatModels.com
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
5. SHIPPING… We ship worldwide using Australia Post or DHL whichever is the cheaper – and deliver during normal business hours.
Orders are despatched promptly within 2 business days and you can expect delivery from 1-5 business days later depending on your location.
6. FREIGHT COST… The freight cost is determined by the size and weight of your total Order as well as the destination /postcode. Exact shipping costs are calculated in the Shopping Cart and will be added to your order before checkout. If your order is extra large and the website is unable to calculate freight, you will be prompted to telephone or email us for a quote.
INTERNATIONAL CUSTOMERS – We will confirm your shipping cost before your order is shipped.
7. RECEIPT…once your Credit Card has been approved, a Receipt with Order Number /Tax Invoice will be emailed to you as confirmation.
8. MODEL PRICING… All amounts are in Australian Dollars (AUD) and include GST. Model prices are reviewed regularly and updated. Freight prices may vary from time to time due to circumstances beyond our control.
9. REFUND POLICY… We are happy to Refund or Replace any model that has faulty materials or faulty workmanship.
In the event of the model being damaged during transportation to your destination, we will Refund or Replace. Note that you must advise us within 48hrs if you receive a faulty, damaged, incorrect or missing model.
If this is the case for a damaged or incorrect model, we will reply by email to you with instructions of how to return the model to us. Any Refund will be re-imbursed to your Credit Card. We do not, however, Refund or Replace if you change your mind or if you make an incorrect choice.